SMS terms

Effective 15 November 2026

The program

Gate Appointments alerts are text messages from Gate Appointments, a service of TEDIVO LLC. They tell you about your own truck appointments at container terminals, such as confirmations, changes, cancellations and openings, and about operational alerts from the terminals you use, such as gate closures and delays.

How you opt in

You receive texts only if you add your mobile number to your Gate Appointments profile and tick the box agreeing to receive them. You can turn texts off in your profile at any time. Agreeing to texts is not a condition of using Gate Appointments.

How often

Message frequency varies with your appointments and the terminals' alerts.

Costs

Message and data rates may apply, according to your mobile plan.

Stop and help

• Reply STOP to any text to stop receiving them. You'll get one message confirming it, and no more after that.
• Reply START to receive texts again.
• Reply HELP for help, or email support@gateappointments.com.

Delivery

Mobile carriers are not liable for delayed or undelivered messages. Texts can be delayed or lost for reasons outside our control, so don't rely on a text alone for anything time-critical. Your appointments and their changes are always shown in Gate Appointments.

Your mobile number

We use your mobile number to send you the Gate Appointments alerts you agreed to, to show it to the people you work with in Gate Appointments, and as a contact detail in our own customer records. We do not sell, rent or share mobile numbers or text message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Our privacy policy explains how we handle your information.

Contact

TEDIVO LLC, 4365 Gundry Ave, Long Beach, CA 90807, USA. Email support@gateappointments.com.