Gate Appointments by TEDIVO Español

Terms of use

Effective 15 November 2026

These terms add to the TEDIVO Terms of Service for Gate Appointments. Where the two differ for Gate Appointments, these terms apply. A terminal operator's or trucking company's written agreement with TEDIVO takes precedence over both.

Who can use Gate Appointments

Gate Appointments is for terminal operators and their staff, and for trucking companies, their dispatchers and their drivers. You need an account, and accounts are created only by invitation or after a terminal approves a trucking company's request.

Your account

  • Keep your details accurate, including your mobile number if you add it.
  • Keep your sign-in to yourself, and use the multi-factor authentication we ask for. Don't share your account.
  • Tell us at support@gateappointments.com straight away if you think someone else has used it.

Trucking companies

A trucking company's administrators manage its users, trucks and drivers, and are responsible for keeping them accurate and for removing people who no longer work with the company.

Terminals decide their appointments

Each terminal sets the times it offers, the rules for booking and changing appointments, and how its gate works. An appointment doesn't guarantee service: a terminal can change or cancel appointments, or refuse a visit, under its own rules. Follow each terminal's procedures at the gate.

Using Gate Appointments properly

Don't book appointments you don't intend to use, enter false information, try to get around a terminal's rules or limits, or access Gate Appointments by automated means except through the API under an agreement with TEDIVO. Don't interfere with the service or other people's use of it.

Alerts and text messages

We send alerts in the app, by email, and by text message if you agree to texts. Texts are covered by the SMS terms. Alerts can be delayed or fail to arrive, so check Gate Appointments for the current state of your appointments.

Availability

Gate Appointments depends on information from the terminals' own systems. Service levels for Gate Appointments are set in each terminal operator's agreement with TEDIVO. The TEDIVO Service Level Agreement does not apply to Gate Appointments unless the terminal operator's agreement says so.

Suspension

We, or the terminal you work with, may suspend an account that breaks these terms or puts the service or other people at risk.

Changes and contact

We will post changes to these terms here and update the date above. Questions: support@gateappointments.com, or TEDIVO LLC, 4365 Gundry Ave, Long Beach, CA 90807, USA.